Problem: Properties that you had previously set up are no longer visible when you go to List Units or Leases. Possible Causes: You have deleted the units. You have downgraded your membership to a lower level that permits fewer units than you have set up. In this case the excess […]
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Problem: Tenant does not appear on the dashboard for rent due, rent paid etc. Also their rent due is not automatically getting applied to their account each month, so their account is now innacurate. Probable Causes: Tenant’s lease is marked as ‘expired’ or ‘closed’. While you can still interact with […]
Subscriptions to RentMaxPro are handled through Paypal. If your payment fails for some reason, Paypal will send you an email and will try again in a few days. If that fails, then they will cancel your subscription. Your first step, therefore, is to go to paypal.com to check on the […]
Got stuck? Hopefull one of these articles will help. If not, send us a question through the Contact Form below. Still have a question? Please don’t hesitate to get in touch with us. Just send us your question through the form below and we will be glad to help […]
Want to see this month’s expected and actual rental incomes for a particular building? Depending on just what information you are wanting, there are a few options for you: If you go to Properties > List Buildings you will see a summary of rents expected and received for all your buildings. […]
Yes you can. GST/HST is not chargeable on residential units. However, it is chargeable on commercial rents, and on other business activities that you might also have. Recording GST/HST is turned off by default. To activate it for specific rental units, simply update the unit’s information on the View Unit […]
When prospective tenants visit your public site (YOURDOMAIN.trustedhomerentals.ca) they have the opportunity to download a PDF application form or to apply using an online form. Unfortunately at this time the online form cannot be changed or modified. However, the downloadable generic Rental_Application.pdf form can be replaced with your own customized […]
Once you are logged in with your existing credentials, go to the top right corner, click on ‘My Profile’ and update your email address and/or password. You’ll receive an email at the new address with a confirmation link. You must click the confirmation link to confirm the change and update […]
When a Tenant moves out, you will need to end their lease. There are two parts to this: First the lease needs to end, ie. the Tenant is no longer living there, has no more rights of abode, and is not charged any more rent. This happens automatically if the […]