Problem: Properties that you had previously set up are no longer visible when you go to List Units or Leases. Possible Causes: You have deleted the units. You have downgraded your membership to a lower level that permits fewer units than you have set up. In this case the excess […]
Category: Troubleshooting
4 posts
Problem: Tenant does not appear on the dashboard for rent due, rent paid etc. Also their rent due is not automatically getting applied to their account each month, so their account is now innacurate. Probable Causes: Tenant’s lease is marked as ‘expired’ or ‘closed’. While you can still interact with […]
Subscriptions to RentMaxPro are handled through Paypal. If your payment fails for some reason, Paypal will send you an email and will try again in a few days. If that fails, then they will cancel your subscription. Your first step, therefore, is to go to paypal.com to check on the […]
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